Support
For a problem or a question about KanzenComix, write to support@kanzencomix.app. If you can, include your phone (iPhone or Android), the app version, which you find in Settings → About, and what you were doing.
Common questions
Where are the Settings?
In Library, the "Settings" button at the top.
I changed phone: how do I get my collection back?
Sign in with the same Apple or Google account you used before, in Settings → Account: your collection comes back. Without an account, recovery isn’t guaranteed.
My collection backup has stopped
In Settings → Account, under "Collection backup", tap "Retry backup". Your books stay on the phone anyway, even offline. If the message doesn’t change, write to us and copy the text you see.
A volume is missing from the catalogue, or has wrong details
Add it as a personal entry: its title, publisher, numbers and barcode reach the people who look after the catalogue automatically. For wrong details you can also write to us, with the title and volume number.
I didn’t get a release reminder
Check that notifications for KanzenComix are allowed in your phone’s settings. The reminder arrives at 9 a.m. on release day; if the date is still approximate, it waits for the exact one.
How do I change my mind about reading photos online?
In Settings → Privacy, under "Reading photos online".
How do I delete my account or my backed-up data?
The steps, including without the app, are in Deleting your account. Without an account, the copy of your collection backed up online can be deleted in Settings → Privacy, and it is deleted anyway after 180 days in which you don’t open the app.
What data does the app collect?
Everything is explained on the Privacy page.